Privacy policy

This Privacy Policy describes how vayelo.com (hereinafter referred to as the "Site" or "we") collects, uses, and discloses your Personal Information when you visit the Site or make a purchase.

Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or wish to file a complaint, please contact us by email at support@vayelo.com

Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and data necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information" (including the information listed below). See the list below for more information about what Personal Information we collect and why.

• Device Information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order Information
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Dsers.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information
As described above, we share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (to which you may consent, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may be interested in what we have to offer. We also share with Shopify Audiences information about your use of the Site, your purchases, and the email address associated with your purchases so that other Shopify merchants can show you ads for products you might be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

The data controller is:
Palladio Global LLC, registered in the state of New Mexico, USA, 1209 Mountain Rd Pl NE, Ste H, Albuquerque, NM 87110. Registration number: 0008057942

Legal Basis
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following legal bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.

Automated Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you (IP address blocking, card blocking).

Your Rights
If you are a resident of the EEA, you have the right to access, port, correct, update, or delete the Personal Information we hold about you. Contact us through the contact information listed above.
Your data may be processed and stored outside of Europe, including in Canada and the United States. For more information: Shopify GDPR Whitepaper.

CCPA
If you are a resident of California, you have the right to access, port, correct, update, or delete the Personal Information we hold about you. You may also designate an authorized agent to make a request on your behalf.

Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. They may be functional, performance, advertising, or social media cookies. They allow the website to remember your actions and preferences and analyze how you use the website.

Essential Store Cookies

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Most cookies expire within 30 minutes to 2 years.

Most browsers automatically accept cookies by default, but you can choose to manage them. Instructions: www.allaboutcookies.org

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: 01.08.2025